VIC stage 4 restriction compliance
As a business located at Melbourne, we are proud Victorian advocating the VIC government in this crisis. We are operating under strict COVID-19 stage 4 regulations and taking all safety precautions and measures that have been outlined by the Victorian State Government.
We are still shipping out orders, but there will be some impacts as below.
Delivery may be delayed by courier
We keep updated with our partner couriers (Australia Post, Courier Please and TNT) on a daily basis. We are 100% committed to getting your orders delivered reliably and safely under the current circumstances. We have received notification from the partner couriers that they all have workforce reduction responding to VIC stage 4 restrictions. Therefore please expect some delivery delay. All the couriers we work with have confirmed that we can still send parcels as usual. It's not stopped but just delayed.
Your parcels may be dropped off without signature
We have been notified by our partner couriers that ‘Signature on Delivery’ parcels will be changed to ‘Authority to Leave’ in order to reduce the contact necessary between you and the couriers. The couriers will use their judgement and the information at hand (any instructions passed on from their head office, what's written on the parcel and, whether the receiver is home) to choose whether they leave a parcel and where. If they don't deem it safe to leave they then will leave a card to organise re-delivery or leave the parcel at one of the nearest available collection points so the receiver can collect the parcel on their own convenience.
No impact otherwise
We are 100% committed to get all the orders delivered. In case any issue, we will contact you at the earliest possible time.
All our customer service team are online from 9am-5pm Melbourne time 7 days a week. Please feel free to contact us if you have further question or concern.