We are located in Melbourne. Our factory and warehouse is at Blackburn North VIC 3130, where we make, pack and ship out your order.
Our prints are printed with the latest and best Epson printer using genuine UltraChrome® PRO12 Ink. As per Epson, the prints will last up to 200 years colour and 400 years black-and-white if they are taken care properly.
All you need to do is to :
1) Avoid exposure to direct sunlight;
2) Wipe clean with a dry cloth gentaly when it's dusty.
All our framed wall artworks will have professional framer's hang wire pre-installed, arrive ready-to-hang. You just need to get nails or hanging hooks ready.
Yes, we do.
If you would like any custom sizes that are smaller than the sizes available on the website, you may just go ahead and place an order without checking with us.
Here is how:
1. Choose the closest but larger size. For example, if you would like to order a print in 45*65cm, choose 50*70cm.
2. Go to your shopping cart page, add an order note specifying the actual size. Complete the order.
Alternatively, you are always welcome to contact us to place an order for you. Our team review every order prior to process. We will confirm with you on receiving any custom size order.
If you need larger size, please contact us to check and get a quote.
Some of our artwork are available in larger sizes than listed sizes. The largest size available varies depending on prints. Please contact us to check and get a quote.
It depends on what kind of personalization. Here are some examples of what we can do.
1. Change hanging direction or flip the image, vertically or horizontally. We do this a lot with our abstract wall art.
2. Change printing shapes - rectangle to square, square to round, etc.
3. Add/remove white border effect.
They personalization options can be found on the product page where you can choose when place your order.
If you request other customization, please feel free to contact us , we will try our best to help.
In order to set the right expections, we use resized original images as product images, strickly no PS or filter. However, even the same image may have different look on different devices. For example, you will see the colours of the same image look slightly different on iPhone v.s. Andriod phones v.s. some desktop monitors.
If you have concern about colours, it's highly recommended to view the product images with different devices to double check. You are always welcome to contact us. If we have stock of the items you are after in our Melsbourne warehouse, we might be able to send you some photos or videos to help you make decision.
We would love to! Please feel free to contact us if you need any recommendations. Our in-house designer and stylist team is more than happy to help you style your space.
If you need gift card of other values, please contact us to issue a custom gift card.
We are now offering FREE shipping Australia wide. For a limited time only!
Please refer to our Shipping page for the up-to-date shipping information.
We can do rush order and express shipping at extra cost.
We dispatch rush orders within 3 business days and ship out with express shipping. For most cities, it takes 1-3 days to deliver from our warehouse (in Melbourne) to you. As the delivery time is up to the courier, if you need your order to arrive before a specific date. Please contact us to double check before you place rush order.
We ship all around the world. As we sell so many different sizes of wall arts, the shipping cost can only be calculated manually. We, therefore, can only manually place orders for you. Please contact us and, let us know what you are going to purchase and your address. We will find out what is the extra shipping cost.
Please be aware that there may be import tax charged by your country's custom which will be at customer's own cost. Gioia is not responsible for any custom/import tax of orders shipped overseas.
If your order is to Australia, your parcel might be delivered by Australia Post, Courier Please, TNT or Fastway.
For oversea orders, we partner with TNT, Fedex and your local Post Office, such as New Zealand Post, USPS, Post Office UK, Canada Post etc.
Our team would pack your orde securely. Overall speaking we have an extremely low damage rate, but it cannot be totally avoid, thanks to some crazy courier 🤷♀️.
We will happily replace your artwork if it arrives damaged. No extra cost will incur, of course. Click here for the Replacement policy and process.
Payment of your order can be made with ZipPay, AfterPay, Paypal, Credit Card. Please be aware that ZipPay and AfterPay are only available for Australian customers.
We will send you a notification email when your order is on its way to you. If you click View your order from the email, it will bring you to your order page where you will see a clickable tracking ID.
You can also find a Track Order link from out online chat window where you can track your order status.
We pride ourselves on providing best-of-its-kind products in the market and keeping customers happy.
We want you to love your purchase. If you do change your mind, we have a three day change-of-mind return policy. You can return us your art to us within the three days in exchange for a store credit. All store credits are valid for one year from the date of issue. All returns must be ‘as new’ condition and packaged securely in the original packaging. The customer will be responsible for return shipping costs.
Orders with standard shipping can be canceled within 12 hours, providing the order hasn't been produced yet. We will charge a 7% administration fee for order cancellation. Orders with express shipping cannot be canceled as they are sent to production as soon as we receive your order.
Yes, we wholesale to Brick and Mortar Retailing businesses, Interior Designers, Real Estate Stylists, Commercial & Residential Property Developers, Hotels & Resorts, and Home Stylists.
Please click here if you are interested in opening a wholesale account with us.