Our operations are based in Melbourne, with our factory and warehouse located in Blackburn North, VIC 3130. This is where we manufacture, pack, and dispatch all orders.

• Framed Canvas: Printed on premium canvas, stretched over a frame, finished with a floater shadow box frame for a gallery look.
• Framed Poster: Printed on smooth, archival-grade paper and framed under acrylic. Giving a sleek, and flat appearance.

We offer high-quality giclée prints on both canvas and poster paper in a variety of sizes. Additionally, we provide hand-painted canvases, Original Paintings and custom wallpapers

Yes. We work with artists who are fairly compensated and use responsibly sourced materials. Sustainability and transparency are core to our process.

The sizes available are listed online.

For custom size requests, please contact us directly here. f you require dimensions smaller than those listed on our website, you may proceed with your order without prior confirmation from us. 

Yes, you can purchase a gift card by clicking here. Keep in mind discounts can not be applied towards the purchase of a gift card.

You can however apply both a discount code and a gift card code to a purchase at checkout.

If you require a gift card for a different amount, please  contact us, and we will gladly issue a custom gift card for you.

We would be delighted to assist you in making your selection. Please don’t hesitate to send us an art recommendation request from here. Our in-house team of designers and stylists are more than happy to help you style your space.

The dimensions depend on orientation:

• Portrait (vertical): Height is longer than width. Example: 40 cm (W) × 60 cm (H).
• Landscape (horizontal): Width is longer than height. Example: 60 cm (W) × 40 cm (H).

Each artwork page lists exact measurements so you can select the perfect fit for your space.

Yes. All dimensions include the frame, reflecting the total finished piece.

No. The border reduces the printed area but does not affect the overall dimensions, including the frame if selected.

Many pieces can be displayed in either orientation by adjusting the hanging wire. Some artworks are intended only for portrait or landscape. If you wish to change the orientation of your artwork, please include an order note specifying the direction you’d like it hung. For example: “I would like this to be hung 90° clockwise from the orientation shown on the website.” The more detail you provide, the better we can ensure your artwork is exactly as you envision. Otherwise, feel free to contact us for assistance.

Prints themselves are smooth. Canvas prints show the natural texture of the canvas material, while posters have a sleek, flat finish.

Each artwork has a maximum size it can be made to, determined on a case-by-case basis. Some artworks can be enlarged, while others have size limitations. Please contact us so we can review the artwork and determine how large it can be made. We will also factor in whether an oversized artwork can be shipped to your location. Oversized artworks may incur a shipping fee, or local pickup may need to be arranged by the customer.

All framed artworks, including Framed Canvas, Stretched Canvas, and Framed Poster, come with professional-grade hanging wire pre-installed and are ready to hang. You’ll just need nails or hanging hooks.

We offer free standard shipping Australia-wide. We also offer Rush Orders and Express Shipping. Rush Orders speed up production (not shipping), while Express Shipping speeds up delivery but not production. Both are available at an extra cost, calculated at checkout.

See our Shipping page for current timeframes. Handmade production times vary depending on artwork type.

No. Once shipped, the order is in the carrier’s hands. Use your tracking number to follow progress. For faster future orders, select Express Shipping at checkout.

Once dispatched, delays may occur due to demand, weather, courier issues, or customs (for international orders). Track your order via the link provided and contact us if delays persist.

It depends on your location and your order. If shipping is possible, please contact us for a quote. Import duties/taxes are the customer’s responsibility.

A rush order prioritises your artwork in our production queue so it leaves the warehouse sooner. It does not shorten courier delivery time. For the quickest turnaround, combine a Rush Order with Express Shipping at checkout.

Our team ensures that your order is packed securely. While our damage rate is exceptionally low, occasional issues may arise due to courier handling.

If your artwork arrives damaged, we will gladly replace it at no additional cost to you. For details on our replacement policy and process, please click here.

By default, all orders are delivered with Authority to Leave (ATL). If you prefer no unattended delivery, note this at checkout or contact us. We recommend contacting the courier once you receive the tracking link to provide any specific delivery instructions.

We offer a variety of framing options based on the type of artwork:

For Canvas Prints or Original Paintings on Canvas:

• Framed Canvas: The canvas is stretched over an inner stretcher bar and set within a shadow box floater frame.
• Stretched Canvas: The canvas is stretched onto stretcher bars without an outer frame.

For Posters or Original Drawings on Paper:

• Framed Poster: The poster or drawing is framed in a timber frame with acrylic glass.
• Unframed Poster: The print or original drawing is provided on art paper and rolled in a mailing tube for safe shipping.

Custom framing is available upon request at an additional cost, similar to services provided by local framing shops. Please contact us for more information.

For more details on the artwork, click here.

Our museum-quality giclée prints are produced using the latest Epson high-end professional fine art reproduction printer, featuring UltraChrome archival inks. This ensures stunning prints with rich, vibrant colours. We offer two premium options for the print medium: 300 gsm premium canvas or 180 gsm matte archival art paper, both selected for their exceptional durability and quality.

At Gioia, we prioritise transparency and the highest standards of quality in everything we do. The image you see online is the same one used for printing, and we do not apply any image manipulation or enhancement that would alter its appearance to mislead customers.

However, please note that slight variations in how the colours appear may occur due to differences in device screens, settings, and resolutions.

Our prints are produced using state-of-the-art Epson printers, utilising genuine UltraChrome® PRO12 Ink. According to Epson, these prints can last up to 200 years in colour and 400 years in black-and-white, provided they are cared for properly. To maintain their longevity, please follow these guidelines:

• Avoid exposure to direct sunlight.
• When dusty, gently wipe the surface with a dry cloth.

By adhering to these recommendations, you can ensure the preservation of your artwork for generations. With proper care, our prints can last up to 200 years in colour and 400 years in black & white. We proudly offer a lifetime warranty against fading.

Credit Card, Shop Pay, Apple Pay, Google Pay, PayPal, ZipPay, AfterPay (AU only).

Yes. You’ll receive a tracking link via email once dispatched. You can also track production progress via the My Order page.

If your order hasn’t started production, we can make adjustments. Contact us as soon as possible to request changes.

Orders with standard shipping may be canceled within 12 hours, provided they have not yet been processed. Please note that a 7% administration fee will apply for cancellations. Orders with express shipping cannot be canceled, as they are immediately forwarded to production upon receipt. 

Currently, we do not offer gift wrapping or personalised messages at this time.

Generally, yes. For smaller pieces, order the closest larger size listed and leave an order note with your preferred dimensions. For extra-large artworks, please contact us, and we’ll discuss the options before proceeding.

No. Our artworks have a matte finish only.

If you require frame options not listed online, please contact us. We offer limited custom framing options for special interior design projects and will be happy to discuss what’s possible.

Please send us the image, along with your preferred size and frame option, and we can create a manual order. Ensure the image quality is suitable for your requested size. Custom prints are not eligible for the 7-day change-of-mind return, and we cannot accept responsibility for issues caused by poor image quality.

We take great pride in offering exceptional products and ensuring customer satisfaction. We want you to be delighted with your purchase. If you decide to return an item, we offer a change-of-mind return policy. Please keep in mind custom or personalised artworks and gift cards cannot be returned.

For details on our Replacement and Return Policy, please click here.

To request a return, please click here.

It depends on whether the artist allows colour adjustments and if our designer can achieve the colour you’re looking for. Please contact us with your request and we’ll be happy to assist.

Yes. We partner with retailers, interior designers, stylists, developers, hotels, and resorts. Apply for a wholesale account via our website.

We started this business to make buying art online simple, fun, and more convenient than hunting through local galleries. The photos you see are true to life, so you know exactly what you’re getting. Our visualisation tool lets you preview how a piece will look in your space before purchase. And if you change your mind? No worries—our easy return policy has you covered.

As each artwork is made to order, in-person previews are not available. If you have questions, please contact us.

No. All artworks are handmade to order—this reduces waste and ensures quality.