General Shipping Information
All the items are made-to-order. The framed wall arts are hand-made by skilled framers in Melbourne. You will receive a notification email with tracking information when your order is on its way to you.
Production Time
All orders are hand-made and dispatched from our Melbourne factory. Please note orders are processed on weekdays only. Below is the turnaround time for different products.
* Due to a recent surge in order volumes, a small portion of print orders (approximately 10%) may experience a delay of 1–2 business days. Our team is working diligently to process and dispatch all orders as quickly as possible, and we truly appreciate your patience and understanding during this time.
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Normally our processing time is 5-7 business days. Rush orders service is temporarily unavailable. Will be back in middle July. |
Original Paintings and Hand-painted Canvas take 2-3 weeks to be dispatched. (Unfortunately we cannot rush Original Paintings or Hand-painted canvas orders) |
1-3 business days |
Shipping
We have several courier partners ship the orders - Australia Post, Allied Express, TNT, and Courier Please. The delivery timeframe below is the rough estimations provided by the courier partners. If you need your order arrive by a certain date, please contact us before placing order.
| How long it will take after dispatch? | |
| Standard Shipping |
3-5 business days for orders to in Qld, NSW, ACT, VIC & SA . 5-10 business days for orders to WA & NT & TAS, and any rural areas in AUS. |
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Local Pickup |
Pick up from our workshop in Blackburn North VIC 3130, or Gioia Gallery at Hawthorn VIC 3122. We will email you when your order is ready. We are open 9am-5pm Mon.-Fri. except public holidays. |
Express Shipping
Due to the nature of our products (large and fragile artworks), most couriers don't offer express shipping to such items. It is possible to express ship Unframed Poster, Wallpaper and Wall Decal.
If you need express shipping, please contact us to check if express shipping is available and get a quote.
International Shipping
Our unframed prints, wallpaper and wall decal can be shipping internationally. Framed prints may or may not be shipped to you, depending on where you are. Please contact us to place order manually, as there is international shipping cost involved and we need you address to quote you.
Any questions, please feel free to contact us anytime.