Most of the original paintings are to be shipped out from the artists' studio. Some are exhibited at Gioia Gallery and to be shipped out to you from our gallery in Hawthorn VIC 3022.
Artworks are dispatched within 1-3 business days after an order is placed.
Delivery Time
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FREE Standard Shipping |
Normally the shipping time is 3-5 business days for metro areas. 5-10 business days for orders to SA, WA & NT & TAS and rural areas. |
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Express Shipping |
Not all artworks can be express shipped, normally the unframed artwork or small size framed artworks (smaller than 50x70cm or 50x50cm) can possibly be sent to you with express shipping. Please contact us for a quote before place or if you need express shipping. Express shipping normally takes 1-3 business days, depending on where you are. There will be extra cost to be paid by customers before dispatching. |
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Local Pickup |
Only available for artworks exhibited in Gioia Gallery. Pick up from our Gallery in Hawthorn VIC 3122. We will email you when your order is ready. Pick up anytime during 9am-5pm Mon.-Fri. except public holidays. |
If you have any questions, please feel free to contact us anytime.
DAMAGE & REPAIR
If a painting arrives damaged, or has with any defect, we will work together with the artist or painter to repair it for you. In most cases, we will take the painting back, repair it and resend it to you.
7 DAYS CHANGE-OF-MIND RETURNS
We want you to love your purchase. If you do change your mind, we have a 7 day change-of-mind return policy. You can return your art to us within the seven days in exchange for a store credit. All store credits are valid for one year from the date of issue.
All returns must be ‘as new’ condition and packaged securely in the original packaging. The customer will be responsible for return shipping costs.
To request a return, please contact us as soon as possible.
Please be informed that we can only accept change-of-mind return once for each order placed. For each customer, regardless of the amount of artworks you order, we will only accept change-of-mind return twice within the 12 months period.